Rockars Terms and Conditions

Welcome To Our Website

This Website is operated by Rockar Limited, a company registered in England & Wales (No 07890499) and our registered office is 1 Monckton Court, South Newbald Road, North Newbald, East Yorkshire, YO43 4RW.

If you use our website you are deemed to have read and agree to be bound by these terms and conditions. We reserve the right to amend these Terms and Conditions at any time without prior notice.

Contacting Us

You can get in touch with us:

  • Via the contact section of this website
  • By email (helpme@rockar.com)
  • By telephone during normal office hours (Monday – Friday 9am – 5pm excluding Bank Holidays) on our local rate number: 0330-200-0330 (your call may be recorded)
  • By mail at our registered address above

Assumptions & Accuracy

Whilst we always do our very best to ensure the information shown on the site is accurate and up to date, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of this website.  We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.  The images displayed within the car finder and the subsequent product overview are for illustrative purposes and may not be available for the price displayed .  Once you select a colour and select the car in the configurator the image of the car should be representative of  the colour and specification of the car that you are choosing - however it is sometimes difficult to reproduce the colours in particular on the website.

Website Usage

You are permitted to browse this website and we also encourage you to download and share elements with your friends and family for personal and information use.  However, you are not allowed to reproduce extracts by way of printing, downloading or by distribution to other people for business use, or create any hyperlink or other similar form of connection to this website without our express written permission.  The use of this website within any other website by the use of framing or otherwise is strictly prohibited.

Copyright

The content of this website is copyright and may not be copied or reproduced for commercial use or personal gain without our express written consent. All intellectual and proprietary rights relating to this website belongs to Rockar, which in itself is a registered trademark.  Certain valuation data and other vehicle information on this website is provided by CAP Motor Research Limited (’CAP’).  CAP data and software is protected by copyright and database right, all rights reserved to CAP.

Cookies

Cookies are very small text files, which are stored on your computer when you visit certain web pages.  We use cookies to keep track of what you have in your basket, and to remember you when you return to our website.

It's important to understand that our cookies can't harm your computer – they don’t contain viruses. We don't store personally identifiable information such as credit card details in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors which then allow us to improve the site for you and other users, and they will also help you experience our site to the fullest.

You can find out more details about our cookies and our Cookie Policy here.

To order from Rockar, you need to have cookies enabled.  If you do not wish to enable cookies, you'll still be able to browse the site and use it for research purposes.

Jurisdiction and Law

This site is intended for the use of customers in the United Kingdom only. It was created and is operated according to the laws of England.  Any disputes will be subject to the exclusive jurisdiction of the Courts of England and to the laws of England.

Nothing within these Terms and Conditions is intended to, nor will it, affect your statutory rights under consumer law.

Severability

If any of these Terms and Conditions become or are declared to be illegal or otherwise unenforceable such terms shall be deemed deleted (to the extent necessary) and all remaining terms shall remain in full force and effect.

Limitation of Liability

We exclude all liability (other than liability for death and personal injury) resulting from your access and use of the site.

We may from time to time without prior notice to you temporarily disconnect the website or change these terms and conditions without affecting any accrued rights or liabilities.  We shall not be liable for any claims or losses of any nature arising directly or indirectly from use of the data or material on this site or howsoever arising (except liability for personal injury or death arising from negligence or to the extent required by law).

Data Protection

Please refer to our Privacy Policy.

Buying a Car from Rockar

Your Order

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability; confirmation of the order price and where relevant finance acceptance.

When we accept your offer we will send you an email to confirm the details – our order confirmation.  This is the point at which a contract has been made between you and Rockar (Rockar Limited, a Company registered in England & Wales (07890499) at 1 Monckton Court, North Newbald, East Yorkshire, YO43 4RW). This is when Rockar take responsibility to supply you with a new car to the same specification as detailed in the order.  You should read the information shown to ensure it is correct and meets all your requirements, and keep a copy for your records.  If any of the details are incorrect please contact us immediately via email to orders@rockar.com quoting your name and order number.

We will send you a further email that will include a checklist of all the documents that we will require from you together with a further copy of these terms and conditions. It is important that you read this email and action the checklist so that we can achieve the target hand-over date for your new car.

As changes in VAT rates, registration fees and vehicle excise duty our outside our control, we will have to adjust the purchase price of the car accordingly. You will be informed by email of any such change and the impact on any remaining payments or your monthly payment accordingly. 

Swapping Your Old Car

If you have chosen to swap your old car with Rockar, then we will require proof that the car belongs to you solely.  If there is any outstanding finance associated to the car this will need to be paid for you to have sole ownership. We can repay the finance on your behalf by deducting the amount from the value of your car if you wish otherwise you will be required to settle the finance before we accept the car as part payment against your new car.

The risk and title of your old car will pass to us on delivery when you swap it against your new car at the point of hand-over.

You will also need to supply all relevant documentation and items belonging to the car (for example V5 registration certificate, keys, radio codes, MOT certificate, service history, spare wheel if fitted, parcel shelf, etc.).

We value your car based on what you have told us and the estimated delivery date of your car. If either of these assumptions change then we reserve the right to alter the valuation of your car.  We will inform you as soon as we know of any change, including the first time we see your car when we swap it for your new car. We will use the same criteria to value your car as you, but if there is any difference we will require this to be paid by debit card at the time of the swap.

Rockar Car Happy Payment Plans

We aim to provide you with all the information so that you can make your own informed decision and we do not seek to advise you in anyway.  We are not independent financial advisers, but we are licensed by the Financial Conduct Authority as a Credit Broker and Intermediary.   This means that we can introduce you to a limited number of lenders to assist with your purchase, who may reward us for introducing you to them. 

The monthly payment amounts we quote on the website are based on offers available today which may be changed at any point without notice.   We do our utmost to ensure that these quotes are accurate, but we can’t guarantee them 100% of the time.  In the rare circumstances where there is a difference, we will inform you and at this point you have the right to cancel if you are unhappy.  If any details of your order changes, we will inform you of the impacted change on your finance agreement.

In applying for a Car Happy Payment Plan, you are confirming that you have reviewed the financial commitments of the proposed loan agreement (the deposit, the monthly repayments and the final optional payment if applicable) and are confident that you can meet your obligations.  You are also confirming that you are not aware of any potential changes in your personal circumstances that may impact on your ability to make the loan repayments over the terms of the agreement (e.g. retirement, redundancy, career change, change in family circumstances, etc.).

In applying for a specific Car Happy Payment Plan, either a Personal Contract Purchase or Conditional Sale, you are also confirming that you have:-

  • reviewed all the key features and considerations of all the Payment Plan options offered through Rockar;
  • had sufficient information and opportunity to review the Payment Plan options; and
  • received satisfactory answers to any questions that you may have had in respect of the Payment Plan options

As a result, you are happy that you have chosen the most suitable Payment Plan (either Personal Contract Purchase or Conditional Sale) that meets your requirements. 

If you do choose to use one of our payment plans, then we will complete your finance application for you based on the information that you provide, so it is your responsibility to ensure that it is accurate. 

The payment plans we provide are only available to UK residents (excluding the Channel Isles & the Isle of Man) and you must be over 18.  The plans are subject to your status and the lenders will consider your ability to repay by carrying out their own credit approval process which will include a credit search of you with one or more Credit Reference Agencies.

If your proposal for a Payment Plan is accepted by the lenders then we will supply you with further information from the finance company, including pre-contractual information, an explanation document, a Standard European Consumer Credit Information pack and other documents.  It is important to read this information as it includes the Terms & Conditions of your finance agreement, including your rights of withdrawal, termination rights, additional costs, ownership and complaints procedure.  It is important to remember that you will not own the car until all the payments under the agreement are made, including any optional final payments under Personal Contract Purchase agreements.

All Rockar Car Happy payment plans have a cooling off period.  You will normally sign your agreement on the hand-over of your new car.  You have a 14 day cooling off period and if you wish to cancel your payment plan you can do so for no extra cost, but this will mean that you will have to find an alternative way to fund your vehicle.

You can also settle your payment plan early at any point by obtaining an early settlement quotation from your relevant finance partner. 

Collection & Delivery

We will do our best to achieve your chosen date to get your new car.  There will be documentation that we will require from you in advance of the hand-over of your new car and once we have this information we will confirm an agreed date with you.  The date of hand-over may very occasionally be delayed for reasons out of our control and we will inform you if this happens.  If the delay is caused by you, this may result in a reduction in the value of your part exchange or other changes as a result of the withdrawal of manufacturer or finance company promotions in the meantime.  If this is likely to happen with your order we will inform you in advance.

You will be asked to provide the original documents that we have requested in advance at the point of the hand over.  On hand-over, our team will review these to ensure their authenticity and if they have any doubt we will not hand over your new car.  Equally, if you are unable to provide the original documents then we will not hand over your new car.  In both cases we may arrange an alternative date for the hand over with you.

If we are delivering your new car to your home we will try and achieve the agreed time but we can’t be held responsible for delays caused by things outside of our control (e.g. accidents or traffic disruption).

Payment & Ownership

You will become the registered keeper of the car when we register the car, but you will not take ownership of the car (“legal title”) until we have been paid in full. 

If you do chose to use a finance agreement to pay for your new car, it is important to remember that the finance company will also have an interest in the car and you will not own the car until all the payments under the agreement are made, including any optional final payments under Personal Contract Purchase plan options.

We will not arrange delivery of your new car until we are happy that payment arrangements have been made to our satisfaction.  Due to money laundering restrictions and the security of our team, we will always prefer to receive any remaining cash balance by bank payment/transfer 2 days before the agreed hand-over date.  In certain circumstances and with our prior agreement, we will we accept payments made on debit card on the day of hand-over for collections from our Experience centre.

The responsibility for looking after your new car passes to you at the point of hand over and this includes insuring the car.

Amendments To Your Order

You have the ability to amend your order up to the point at which the hand over date is agreed between us.  However, each amendment request is a new offer and a potential cancellation of the existing order. 

If you do choose to request an amendment to your order please contact us as soon as possible by emailing us at orders@rockar.com stating your name and order number.  Alternatively you can call us during normal office hours (Monday – Friday 9.30am – 5pm excluding Bank Holidays) on our local rate number 0330-0200-0330 (your call may be recorded).

On receiving your amendment request, we will inform you of the impact of that change which could relate to delivery date, price of your new car and value of your old car; all of which may impact your monthly payment through your finance payment plan.  If we both agree to the amendment of the order then a revised order confirmation will be sent to reflect your new order, and your old order will be cancelled.

No amendment to your order is effective until we have agreed in writing which will include email.

Your Cancellation Rights

 

If you wish to cancel your order at any point up to the date of the hand over, please email us at cancellations@rockar.com stating your name and order number.  Alternatively you can call us during normal office hours (Monday – Friday 9.30am – 5pm excluding Bank Holidays) on our local rate number 0330-0200-0330 (your call may be recorded).  In these circumstances, we will confirm the cancellation of the order and refund all monies paid within 14 days of us receiving your cancellation request, although we will normally do this much quicker.  Payment will be reimbursed using the same method as the original payment received unless an alternative method of reimbursement is agreed between us.

On hand over you also have the right to cancel and this should be discussed with the Rockar Angel at the time.  We will confirm the cancellation of the order and refund all moneys paid within 14 days. Payment will be reimbursed using the same method as the original payment received unless an alternative method of reimbursement is agreed between us.

After hand-over, if you have an issue with your car please contact us immediately and we will do our utmost to help resolve your issues satisfactorily.  However, if you are unhappy, you do have the right to cancel your order up to 14 days after receiving your new car and if you choose to do so you must first inform us by email to cancellations@rockar.com stating your name and order number. 

If we accept the cancellation of your order after hand over, you will get a confirmation email.  It is your responsibility to return the goods to us at your own expense.  Alternatively we can organise the return delivery to us at a cost.  Distance Selling legislation allows you to test the car on receipt, but Rockar reserves the right to deduct from any refund an amount to reflect the reduction in value in the car as a result of any unreasonable usage by you or due to any damage caused by you. 

To allow for all items to be considered, all moneys paid will be refunded within 14 days of us receiving the returned goods, subject to any reduction in value as stated above.  Payment will be reimbursed using the same method as the original payment received unless an alternative method of reimbursement is agreed by both parties.  Any payment plan contract relating to your order will also be cancelled and any payments made under that agreement will be refunded to you.  If you swapped in your old car, Rockar will also pay you the value agreed within the original contract, less any payments made to clear any outstanding finance already made on your behalf.

Manufacturer's warranty

We sell predominantly new Hyundai cars all of which come with a manufacturer provided 5 year unlimited mileage warranty and road side assistance for private and company vehicles.  However, restrictions do apply in the case of taxis, rental cars and couriers, but the warranty is still a very generous 100,000 miles or five years.  For the latest terms and conditions surrounding the warranty please refer to the Hyundai website or see the details provided with your new car.

In some instances, we will sell registered low mileage cars and these will come with the remaining period of the original 5 year warranty and roadside assistance.  We will clearly highlight those cars that have already been registered and will inform you of the period of the remaining warranty on order confirmation.

Faulty Goods

In the unlikely event that there is a problem with your new car, please contact us immediately by emailing us at orders@rockar.com stating your name and order number.  Alternatively you can call us during normal office hours (Monday – Friday 9.30am – 5pm excluding Bank Holidays) on our local rate number 0330-0200-0330 (your call may be recorded).  We will deal with the matter in accordance with your legal rights. 

Jurisdiction and Law

These Terms and Conditions shall be governed and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Nothing within these Terms and Conditions is intended to, nor will it, affect your statutory rights under consumer law in England & Wales.

Parties to the Contract

The contract is between Rockar and you, the person named on the Order Confirmation and [if relevant, the finance company that Rockar have introduced you to].  You are unable to assign the contract to another third party without our prior written agreement.  Any person who is not included in the Order Confirmation is not a party to the contract and has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of the contract.

Severability

If any of these terms and conditions become or are declared to be illegal or otherwise unenforceable such terms shall be deemed deleted (to the extent necessary) and all remaining terms shall remain in full force and effect.

Limitation of Liability

Rockar’s total liability for the aggregate claims you make arising from a single act or default by us, whether due to our negligence or otherwise, shall not exceed the Purchase Price of your new car.

Whilst we always do our very best to ensure the information shown on the site is accurate and up to date, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of this website.  We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law and in particular that you will not be entitled to any remedies under the provisions of the Misrepresentation Act 1967.

Force Majeure

Rockar will not be liable to you if we are unable to carry out any part of the contract in supplying your new car for any reason beyond our control (e.g. Act of God, legislation, war, actions of third parties, etc.).

Whole Agreement

This agreement constitutes the whole agreement between us and supersedes all previous agreements between us relating to its subject matter.  You acknowledge that in entering into this agreement, you have not relied on, and shall not have any right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in the Agreement.

Booking a Test Drive with Rockar – YouDrive

You can find out more about You Drive by clicking here.

Our aim is that everyone can experience driving a Hyundai without the pressure of someone sat there watching over their shoulder.  However, due to insurance there are certain limitations:-

  • you have held a driving license for at least 12 months
  • you have had no more than 8 points in the last 3 years
  • you have not been disqualified from driving in last 3 years
  • you have not had more than 2 fault claims or accidents in the last 3 years
  • you do not have any prosecutions or police enquiries pending

Our insurance policy will cover you and the car for major damage but is subject to a £500 excess over any single incident.  You may choose to use your own insurance, but you will need to provide evidence of your comprehensive cover.

Servicing Your Car With Rockar

See Separate Terms and Conditions.

Complaints

Rockar takes complaints seriously.  If you are unhappy with any element of our website, our performance in supplying the car, our Rockar Car Happy payment plans or any other part of our business please let us know. 

You can either email us at complaints@rockar.com stating your name and order number; call us during normal office hours (Monday – Friday 9am – 5pm excluding Bank Holiday) on our local rate number: 0330-0200-0330 (your call may be recorded); or write to us at our registered address (1 Monckton Court, South Newbald Road, Newbald, East Yorkshire, YO43 4RW).

We will acknowledge receipt of your complaint within 24 hours of receipt together with our proposed actions in response.